At Genially, we’re always looking for ways to improve your experience and help you get fantastic results. Our aim is for Genially to be super easy to use and we want you to like using it as much as… watching your favorite series, for example.


In this post we’re going to look at the resources we’ve created to guide you in your creative work and all the options you have available to you if a question should arise while you’re using the tool.


In our Help Center, you’ll find all the tutorials on Genially, and there’s a search bar to help you quickly find any answers you need. Genially Academy, our blog, and our YouTube channel are also very helpful and are available 24/7.


If you can’t find what you’re looking for on those channels, check out the table below. Whatever your question, you’ll find the best way to contact our team so that they can help you as quickly as possible.


Do you have a group plan? If you have a Team or Genius Center plan, you can write directly to your dedicated manager for help navigating Genially.


Summary of contact options depending on your plan and the type of requirement or question


Question or requirement
Free and Student
Edu Pro, Pro, and Master

Questions, requests, or ideas about features

We love it when you make suggestions! Write them here.

Live Chat within Genially and

Genially Support

Technical problems

Checked all our resources but can’t find the answer to your question? Contact us here.

Group plans and prices for 

Corporate Teams

Speak to our sales team

Group plans and prices for 

Education

Speak to our sales team

Work opportunities

Join the team